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Technical Support Engineer

This job has expired, and cannot be applied for.

  • Posted By: Petrie Recruitment
  • Address:
    • Oddfellows House
    • 19 Newport Road
    • Cardiff
  • Contact: 02920 440 990
  • Date Posted: 14th Jul 2008
  • Salary: £18-22k dep. on previous exp.
  • Location: Cwmbran
  • Reference Code: PR2329
  • Views Since Posting: 45
  • Full Description:

    Job Elements: -
    • Provide technical support to the company’s customers.
    • All work orders referred to the team leader or technical manager
    • Log all product issues with Technical Support Team Leader.
    • Take ownership of customer issues and there resolution.
    • Assist other internal departments within technical issues with regard to quotations, tenders and specification.
    • Organise internal departmental and customer training when requested.
    • Attend training courses organised by the Company.
    • Visit customer site to resolve customer issues as necessary.

    The ideal candidate will have: -
    • Qualified to ONC or “A” level standard as a minimum.
    • Ideally HND/Degree/Diploma in engineering or related field.
    • Experience of providing technical support via the telephone would be advantageous.
    • Must have knowledge of PC hardware and software.
    • Good communication skills at all levels - written and verbal
    • Effective planning skills to organise day-to-day activities and strategic long-term goals.
    • High degree of commitment and positive outlook.

    For further vacancies please visit www.petrie.co.uk

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